tng88 Privacy Policy: what we record and who sees it

What tng88 collects when you register

Opening an account takes one short form. You give tng88 the name printed on your Malaysian ID, your date of birth, a mobile number and an email address. The date of birth matters because play is limited to players aged 18 and above, so it is checked before any bet is placed.

You can read the game rules and browse the lobby before you finish the form. The tng88 welcome offer only begins once you opt in and make a deposit, and that step is recorded separately so a bonus is never attached to an account that never asked for it.

After that, records build up as you use the site. These are the main groups, and the same list applies on the tng88 app.

How your deposits and withdrawals are logged

Every money movement is written to a record. When you deposit RM20 through Touch 'n Go eWallet, DuitNow, FPX Online Banking or bank transfer, tng88 stores the amount, the reference number, the wallet or bank name and the time. Deposits usually clear in about 1 minute, so the entry appears while you are still in the lobby.

We never see or store your eWallet PIN or your online banking password. Those stay with the provider, and no tng88 screen will ever ask for them.

The same log settles payouts. A withdrawal that passes review reaches your account in about 30 minutes, up to a maximum of RM23,500 per day. Keeping the reference lets tng88 trace a transfer a player reports as missing, and it prevents the 170% first deposit bonus from being credited twice.

Verifying your identity before the first payout

tng88 asks most players for one photo ID before the first withdrawal, and only before that one. The check protects your balance if somebody else has your login. Use any of the three documents below and send a clear photo through Live Chat.

Who inside tng88 can see your details

Access is not open to everyone. Support agents see your contact details, deposit history and chat messages, but not your full ID number. The payments team sees transaction references so it can trace a transfer. Only the compliance team opens uploaded documents, and every view of a file is logged.

What outside companies receive

Game providers such as Pragmatic Play, JILI, Ezugi, Playtech, CQ9 and Sexy Gaming receive a session token and the bets placed inside that session. They do not receive your name, phone number or wallet details. Our chat and hosting suppliers process data only on our written instruction, and only for the purpose we set.

When we pass information to banks and regulators

There are two everyday cases. First, a payment partner may need details to trace a transfer you report as missing. Second, a regulator or police officer can request records in writing, and tng88 must answer when the request is valid under Malaysian law.

We do not sell personal data, and we do not hand it to advertising networks. Closing a tng88 account does not add your details to any marketing list, and no third party receives your phone number for its own use.

How long does tng88 keep your records?

While your account is open, records stay live so support can answer a question about an old bet. After you close it, transaction and identity records are kept for as long as Malaysian record-keeping rules require, then deleted or reduced to anonymous totals.

Chat transcripts are cleared on a shorter cycle than payment records. Marketing consent works differently: you can withdraw it at any time and tng88 stops sending offers within one working cycle, without touching your balance or any bonus already credited.

Cookies: what the site remembers about you

A few cookies keep the site usable. One holds your login session, one remembers your language and RM currency choice, and one measures page speed so we know which screens load slowly on a Malaysian mobile connection.

Essential cookies cannot be switched off, because the lobby will not load without them. Preference and analytics cookies can be cleared from your browser settings at any time. Clearing everything logs you out and may reset saved game lists.

The tng88 app does not use the same cookie set. It stores a local token instead, refreshed each login, and you can wipe it by removing the app from your phone.

Your rights over your own data

You can ask tng88 for a copy of the data held on your account, ask us to correct a wrong phone number or address, or ask for the account to be closed and the data erased. You can also object to marketing whenever you like.

Requests go through 24/7 Live Chat. The team passes them to the data team the same day. Before anything is released we confirm two account details, so a stranger holding your phone cannot pull your records.

Some records cannot be erased while a payment dispute or a legal duty is still open. When that happens we tell you which records are held back and why, rather than leaving the request unanswered.

Security steps behind your login

Passwords are stored hashed, so nobody at tng88 can read them back to you. Traffic between your device and our servers is encrypted, and a login from a new device triggers an alert to your registered number.

Two habits protect you more than any setting. Use a password you have not used elsewhere, and treat any chat message asking for your tng88 password, eWallet PIN or a one-time code as fraud. Our staff never ask for those, and a caller who does is not from us.

How to ask our data team a question

24/7 Live Chat is the quickest route for anything on this page. Quote your account number and say whether you want a copy, a correction or a deletion. There is no separate phone line for data requests, and the transcript becomes the record of what you asked and when.

If this policy changes

We update this page when tng88 adds a payment method, a game provider or a new app build. The current version always sits at https://tng88.club/privacy-policy/, so bookmark that address instead of saving a copy. If a change affects what you agreed to, a notice appears in the lobby at your next login.